Privacy Policy

Welcome to the Privacy Policy of Bharatkart. We greatly value the trust you place in us and understand the paramount importance of ensuring secure transactions and safeguarding your information. This document outlines how Bharatkart Commerce Private Limited and its affiliated entities (collectively referred to as "Bharatkart," "we," "our," or "us") collect, utilize, protect, and manage your personal information through Bharatkart website: https://www.bharatkart.com, its mobile application, and m-site (hereinafter referred to as the “Platform”).

While certain parts of our platform can be freely accessed without requiring registration, it's vital to comprehend that our products and services cater to a global audience. Please be conscious that your personal data will be predominantly stored and processed within India. This might entail data protection laws that diverge from those applicable in your own country.

By accessing our platform, sharing your information, or making use of any of our products or services, you explicitly agree to adhere to the terms and conditions outlined in this Privacy Policy. Additionally, you acknowledge and accept the Terms of Use, as well as any pertinent terms and conditions associated with specific services or products. Additionally, you consent to being governed by the laws of India, which encompass regulations related to data protection and privacy. If you do not consent to these terms, we kindly request that you refrain from using our platform or accessing our services.

Collection of Information -

When engaging with our Platform, we gather and retain the information you furnish to us periodically. While exploring the Platform, it is possible to navigate without divulging personal particulars or revealing your identity. However, upon furnishing us with your personal information, anonymity is relinquished. In instances where applicable, we denote obligatory and voluntary fields distinctly. The choice to abstain from providing information is consistently available, affording you the option to refrain from utilizing specific services, products, or features offered on the Platform.

During the process of sign-up and registration on our platform, we systematically gather user details encompassing names, company affiliations, email addresses, phone/mobile numbers, postal addresses, along with pertinent business specifics that might encompass statutory credentials and tax registration identifiers.

In this context, our procedures extend to documenting interactions and archiving correspondences between users and site representatives. Such records may encompass supplementary information, if pertinent, and are maintained for the purpose of quality assurance and training.

When it comes to our paid services, we might necessitate the collection of more delicate personal information, including banking particulars and associated data. This facilitates the seamless transaction of services accessible on the platform, be it sales or purchases.

Additionally, we systematically compile and store user usage metrics such as IP addresses, accessed pages, behavioral trends, session frequency, unique visitors, browsing habits, as well as browser and operating system details. These data sets undergo analysis, furnishing us with insights that empower us to enhance the user experience and offer value-added services.

Opting to share your thoughts on our message boards, engage in chat rooms, or contribute to other message zones, as well as providing feedback on the Platform or via our managed social media accounts, establishes a pathway for us to gather the information you willingly share. This collected data is preserved with the purpose of effectively resolving conflicts, delivering customer support, addressing technical glitches, or conducting internal research and analysis, all within the confines of legal permissions. Rest assured, we prioritize safeguarding your privacy and ensure that the collected data is treated with the utmost security and in accordance with relevant regulations.

Use of Information -

We use your personal information to give you the products and services you ask for. If we ever use your info to send you marketing messages, we'll make sure you can say no if you want. We help sellers and partners handle orders, make things better for you as a customer, sort out problems, and make sure everything is safe. We also use your info to understand what you like, tell you about cool offers, things online and offline, and make your experience better.

Upon your approval, we might be able to access certain aspects of your mobile device, such as your text messages, contact list, location data, camera, photo gallery, and information about your device. In addition, we may ask you for specific details like your PAN, GST Number, government-issued ID, and KYC information.

Your consent for this access and information sharing is essential for a few reasons:

Better Services and Eligibility Checks: With this information, we can ensure that you're eligible for certain products or services, like credit or payment options. This way, we tailor what we offer to you.

Accurate GST Invoicing: If you're purchasing products or services for your business, having these details allows us to provide the right GST invoice, making things smoother for you.

Enhanced Experience and Access: Sharing this information can help us enhance your experience on our platform. It also opens the door to a broader range of products and services from us, our partners, sellers, and affiliates.

However, it's important to note that if you choose not to provide this information, it could impact your access to certain products and services. Your understanding and agreement are greatly valued by us.

Sharing of Information -

We may disclose your personal information to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services; for fulfillment of your orders; for enhancing your experience; to collect payments from you; to comply with our legal obligations; to conduct market research or surveys; to enforce our Terms of Use; to facilitate our marketing and advertising activities; to analyze data; for customer service assistance; to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our product and services. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Your data will be shared with end service providers, much like it is with other suppliers, who play a role in fulfilling your orders. Please take note that when you decide to make a booking through Bharatkart, you are granting us the permission to share your data with these specific service providers and suppliers.

It's important to emphasize that Bharatkart does not authorize these end service providers to utilize your data for any purpose other than fulfilling their part of the service. However, it's worth noting that the way these service providers or suppliers handle the shared information falls outside of Bharatkart's jurisdiction and control. They manage this personal information independently as data controllers, and as such, we cannot be held responsible for their actions.

As a result, we recommend that you take the time to review the privacy policies of the respective service providers or suppliers whose services you choose to utilize. Your awareness and understanding are crucial in ensuring the protection of your privacy. Bharatkart strictly refrains from selling or leasing individual customer names or any other Personal Information of Users to external parties.

Cookies -

We utilize data collection tools like "cookies" on specific pages of the Platform. These tools help us analyze how users navigate our web pages, evaluate the effectiveness of our promotions, and foster a sense of trust and security. "Cookies" are small files stored on your hard drive that aid us in delivering our services. It's important to note that cookies do not contain any of your personal information.

Certain features on the Platform are accessible exclusively through the use of a "cookie." These cookies also enable you to enter your password less frequently during a session. Moreover, they assist us in offering information tailored to your interests. The majority of cookies are referred to as "session cookies," which means they are automatically deleted from your hard drive once your session ends.

While you maintain the option to decline or delete our cookies if your browser permits, it's important to acknowledge that doing so might limit your ability to use specific features on the Platform. You might also be prompted to enter your password more frequently during a session.

Additionally, you might come across "cookies" or similar tools on certain pages of the Platform that are implemented by third parties. It's important to recognize that we do not exercise control over the usage of cookies by these third parties.

Security of Information -

We employ sensible measures encompassing physical, electronic, and procedural safeguards to ensure the security of your information. Whenever you access your account information, we provide a secure server environment. Once your information is under our custody, we strictly adhere to our established security protocols, safeguarding it against unauthorized access.

However, it's crucial to understand that while using the Platform, users acknowledge the inherent security implications tied to transmitting data over the internet and the World Wide Web. This mode of transmission cannot be guaranteed as entirely foolproof. As a result, there will always be some inherent risks associated with using the Platform. Users bear the responsibility of maintaining the safety of their login credentials and password records for their respective accounts.

Choice -

Upon creating an account with us, we extend to all users the choice to opt out of receiving non-essential communications, particularly those of a promotional or marketing nature. If you prefer not to receive promotional messages from us, you can easily unsubscribe or opt out . This empowers you to tailor your communication preferences to align with your preferences.

Children Use Policy -

Bharatkart does not engage in the sale of products intended for acquisition by children. Rather, our offerings encompass children's products that are made available for purchase by individuals of legal adulthood. Should an individual be under the age of 18 years, their utilization of Bharatkart's services is subject to the condition that it is undertaken with the direct participation and oversight of a parent or legal guardian.

Your Rights -

We are dedicated to maintaining the accuracy of the personal information we process. To this end, we undertake every reasonable measure to ensure that your personal data remains accurate and, when necessary, is kept current. In cases where you notify us that your personal information is inaccurately represented, we take the appropriate steps to rectify or erase such data, considering the context of its processing.

You hold the capability to access, correct, and update your personal information directly through the functionalities available on our Platform. Additionally, you have the option to remove specific non-mandatory information by logging into our website and navigating to the Profile and Settings sections.

Consent/Dispute -

Through your interaction with our Platform or the provision of your information, you signify your consent to the comprehensive collection, utilization, storage, disclosure, and processing of your information, including sensitive personal data, in alignment with the terms outlined in this Privacy Policy.

In the event that you divulge personal information pertaining to other individuals to us, you affirm that you possess the requisite authorization to do so and thereby grant us permission to employ the shared information in accordance with the parameters articulated in this Privacy Policy.

Changes to the Privacy Policy -

Kindly review our Privacy Policy on a periodic basis for any updates. We reserve the right to modify this Privacy Policy to reflect alterations in our information handling practices.

Last Update on : 10/10/2023