The website www.bharatkart.com is operated by Bharatkart Commerce Private Limited ("Bharatkart" or "us" or "we" or "our"), with its registered office located at No 6, Venkatapura Ext, 5th Main Road, 11,Koramangala, Bangalore South, Bangalore-560034, Karnataka. Kindly read the Conditions of Use document carefully before utilizing the Bharatkart website, our mobile application, m-site (hereinafter referred to as the “Platform”). By using the Bharatkart website, our mobile application, m-site (hereinafter referred to as the “Platform”) you indicate your agreement to be bound by Bharatkart's Conditions of Use. Bharatkart Commerce Private Limited, along with its controlled subsidiaries, acts as a data controller for personal information collected and processed through Bharatkart Services. More details can be found on the website. As outlined in our Privacy Notice, we share information with third-party service providers. For instance, we utilize third-party service providers to fulfill orders for products or services and to deliver packages. For further information on our security practices, please consult our Privacy Policy. For inquiries or concerns related to Bharatkart, you can contact us by visiting www.bharatkart.com/contact-us
Conditions of Use
Please read these conditions carefully prior to using the Bharatkart website, our mobile application, m-site (hereinafter referred to as the “Platform”) . Your use of the Bharatkart website signifies your agreement to abide by these conditions. Furthermore, when you utilize any current or future Bharatkart service (e.g., Wish List or Marketplace) ("Bharatkart Service"), you will also be subjected to the terms, guidelines, and conditions applicable to that Bharatkart Service ("Terms"). In the event of any inconsistencies between these Conditions of Use and the Terms, the Terms will prevail.
These "Conditions of Use" constitute an electronic record as per therelevant law. This electronic record is generated by a computer systemand does not require physical or digital signatures.
Conditions Regarding Your Use of Bharatkart
1. Your Account
By using the website, you are responsible for safeguarding your account and password and for preventing unauthorized access to your account. You agree to take responsibility for all activities carried out under your account or password. You should ensure that your password remains confidential and secure and should promptly notify us if you suspect that your password has become known to others or is being used in an unauthorized manner. You are responsible for ensuring the accuracy and completeness of the information you provide and for notifying us of any changes to your registration details. You can update your information in the Your Account section of the website. You agree and acknowledge that you will use your account on the website solely for personal product purchases and for business purposes. For business-related orders, kindly create a business account on Bharatkart. Bharatkart reserves the right to deny access to the website, terminate accounts, or modify or remove content at any time without prior notice.
2. Privacy
Kindly review our Privacy Policy, which governs your use of Bharatkart, to understand our practices. Any personal information/data provided to us during your use of Bharatkart will be treated as strictly confidential, in accordance with the Privacy Policy and applicable laws and regulations. If you disagree with the transfer or use of your information, please refrain from using the website.
3. E-Platform for Communication
You acknowledge that the website is an online platform enabling you to purchase products at the specified prices from any location. Bharatkart serves as a facilitator and is not a party to, nor can it control, transactions on the website. Therefore, the contract for the sale of products on the website is a strictly bilateral agreement between you and the sellers on Bharatkart.
4. Access to Bharatkart
We will strive to maintain uninterrupted availability of the website and error-free transmissions. However, due to the nature of the Internet, we cannot guarantee continuous availability or error-free transmissions. Occasional suspension or restriction of access may occur for repairs, maintenance, or introduction of new facilities or services without prior notice. We will aim to limit the frequency and duration of such suspensions or restrictions.
5. License for Website Access
Subject to adherence to these Conditions of Use and payment of applicable fees, Bharatkart Commerce Private Limited grants you a limited license to access and use this website for personal purposes. However, you are not permitted to download, modify, or distribute any part of the website without express written consent from Bharatkart Commerce Private Limited and/or its affiliates. This license excludes resale or commercial use of the website, derivative use, or copying of account information for the benefit of another seller. Unauthorized use of the website's content terminates the granted license. Framing, using meta tags, or proprietary graphics without permission is prohibited. Hyperlinks to the Welcome page of Bharatkart are allowed if they do not present Bharatkart Commerce Private Limited, Bharatkart, or their affiliates in a false or derogatory manner.
6. Your Conduct
You agree not to use the website in a manner that could disrupt, damage, or impair its functionality. You are responsible for all electronic communications and content sent from your device to us. You must use the website solely for lawful purposes and avoid fraudulent or unlawful activities.
7. Reviews, Comments, and Content
Users may post reviews, comments, and other content, as long as the content is not illegal, offensive, misleading, abusive, invasive of privacy, or harmful. Bharatkart operates on a "notice and takedown" approach. If you believe any content on the website is objectionable, please follow our Notice and Procedure for Making Claims of Right Infringements. Upon compliance, Bharatkart will endeavor to remove such content promptly.
8. Claims against Objectionable Content
You can consult the product detail page on Bharatkart for information provided by the seller, including the total price, mandatory notices, country of origin, and warranties. Since Bharatkart lists numerous products, we may not be aware of all content, comments, or reviews. If you find content objectionable, please notify us using our Notice and Procedure for Making Claims of Right Infringements. We will strive to remove the objectionable content in a reasonable timeframe.
9. Copyright, Authors' Rights, and Database Rights
The website's content, such as text, graphics, logos, and software, is the property of Bharatkart Commerce Private Limited, its affiliates, or content suppliers, protected by copyright laws. Compilations of content are the exclusive property of Bharatkart Commerce Private Limited. Software used on the website is the property of Bharatkart Commerce Private Limited or its software suppliers. Extracting, reusing, or modifying website content without consent is prohibited.
10. Intellectual Property Claims
Bharatkart respects intellectual property rights. If you believe your rights are infringed, follow our Notice and Procedure for Making Claims of Right Infringements.
11. Trademarks
BHARATKART, BHARATKART LOGO, and other marks on the website are trademarks of Bharatkart Commerce Private Limited or its affiliates. Bharatkart's graphics, logos, and service names are trademarks. Third-party trademarks appearing on the website are the property of their respective owners. Unauthorized use of trademarks is prohibited.
12. Disclaimer
Your use of Bharatkart is at your own risk. We are not liable for sellers' actions, breach of conditions, or product quality. We do not warrant content accuracy. This website and its content are provided "as is," without warranties.
14. Indemnity and Release
You agree to indemnify Bharatkart and its affiliates from third-party claims arising from your breach of these Conditions of Use or violation of law. You release Bharatkart from liability arising from vendors' actions and waive claims against Bharatkart related to their actions.
15. Children
Use of Bharatkart is for individuals who can form legally binding contracts. Minors must use Bharatkart under parental or guardian supervision.
16. Other Businesses
Third-party businesses may operate stores or offer services on Bharatkart. Bharatkart is not liable for their actions, products, or content. We may share customer information with third parties involved in transactions.
17. Communications
We may communicate with you through email, SMS, phone calls, or website notices regarding your use or orders on Bharatkart.
18. Losses
We are not liable for business losses or indirect/consequential losses not reasonably foreseeable by both parties at the website's commencement.
19. Alteration of Service or Amendments
We reserve the right to change our website, policies, and Conditions of Use at any time. Policies and Conditions of Use in effect when you use the website or place orders apply unless legal requirements dictate otherwise.
20. Events beyond Our Control
We are not responsible for delays or failure to fulfill obligations due to causes beyond our control.
21. Waiver
Our inaction regarding breaches of these conditions does not waive our rights and remedies.
22. Governing Law and Jurisdiction
Indian laws govern these conditions. Both parties submit to the exclusive jurisdiction of Bangalore's courts.
23. Our Details
Bharatkart Commerce Private Limited operates this website. For inquiries regarding Bharatkart, visit:
Details of each customer complaint are provided in return emails, including complaint status and tracking.
25. Bharatkart Software Terms
Terms applying to Bharatkart Software available for use with Bharatkart Services are detailed here.
26. Sanctions and Export Policy
Do not use Bharatkart Services if subject to applicable sanctions or export restrictions. Comply with all relevant export restrictions.
Notice and Procedure for Making Claims of Right Infringements
To report rights infringements, complete and submit the Notice Form. Upon receiving the form, we may take actions such as removing content. Submitting the form grants Bharatkart the right to use its content. False information may result in legal consequences.
Conditions of Sale (between Sellers and the Customer)
These Conditions of Sale ("Conditions") govern the terms of purchase when you place an order for any products with the Sellers ("We" or"Our" or "Us," wherever applicable) on the Bharatkart website("www.bharatkart.com”), mobile application and m-site(hereinafterreferred to as the “Platform”). By placing an order, you signify your agreement to be bound by these Conditions. Additionally, when utilizing any current or future services on Bharatkart.com, you will also be subject to the terms, guidelines, and conditions applicable to that service ("Terms"). In the event of any inconsistency between these Conditions of Sale and the Terms, the Terms shall prevail.
1. Conditions Relating to the Sale of Products to You
This section outlines the conditions relevant to the sale of products on the website by us to you.
2. Our Contract
Your order is an offer to purchase the product(s) in your order. Upon placing an order to purchase a product from us, you will receive an email confirming receipt of your order and detailing your order (the "Order Confirmation Email"). The Order Confirmation Email acknowledges receipt of your order and does not confirm acceptance of your offer to buy the product(s) ordered. We accept your offer and conclude the contract of sale for a product ordered by you when the product is dispatched to you, and an email confirmation is sent to you stating the dispatch (the "Dispatch Confirmation Email"). If your order is dispatched in multiple packages, you may receive separate Dispatch Confirmation Emails for each package, with each Dispatch Confirmation Email and corresponding dispatch establishing a separate contract of sale between you and us for the product(s) specified.
You may cancel your order for a product at no cost within 4 Hours of order placed time.
3. Cancellation & Refund
Order Cancellation:
Cancellation Window: Customers have the option to cancel their orders within four (4) hours of placing the order. This window allows you to reconsider your purchase or make any necessary adjustments to your order.
Cancellation Request: To cancel an order, you must initiate the cancellation request through the Bharatkart app. Please follow the provided instructions to complete the cancellation process.
Full Refund: Orders cancelled within the specified four-hour window will be eligible for a full refund. The refund will be processed using the original payment method, and the funds will be returned to your account as soon as possible, usually within 5-7 business days.
No Cancellation After 4 Hours:
After the initial four-hour period, orders cannot be canceled. Once your order has been processed and is in transit or has been delivered, it is considered a completed transaction.
Exceptions:
Quality Issues or Damaged Products: If you receive damaged or defective products, please contact our customer support team immediately. We will work with you to resolve the issue, which may include initiating a return and refund process if deemed necessary.
Seller Cancellation: In some cases, our sellers may need to cancel an order due to unforeseen circumstances such as out-of-stock items or logistical challenges. In such cases, you will be promptly notified, and any payment made for the cancelled order will be fully refunded.
4. Shipping
Shipping Partners:
Bharatkart collaborates with two reliable shipping partners to ensure efficient and timely delivery:
Shiprocket (Retail Orders): Shiprocket is our logistics partner for retail orders. Known for their extensive network, reliability, and commitment to timely deliveries, Shiprocket ensures that your retail orders reach you in the best possible condition.
Rocket Box (Wholesale and Bulk Orders): Rocket Box is our logistics partner for wholesale and bulk orders. They specialize in ensuring safe transit for your larger quantity orders.
Shipping Process:
Order Processing: Once you place an order on the Bharatkart platform, we promptly process it. This includes order verification, product availability confirmation, and payment processing.
Shipping Partner Allocation: We determine the most suitable shipping partner (Shiprocket or Rocket Box) based on various factors, including product type, order size, and delivery location. And you can also choose delivery Courier partners of Shiprocket & Rocketbox in checkout page as per your preference of dilivery time,shipping fee etc.
Shipping and Tracking: Once your order is packaged, it is handed over to the appropriate shipping partner (Shiprocket or Rocket Box-further to their associated courier partners) for delivery. You will receive a tracking number to monitor the status and progress of your shipment.
Shipping Timelines::
Estimated Delivery Times: The estimated delivery time for your order will be provided during the checkout process. This timeframe may vary based on factors such as your delivery location, product availability, and the selected shipping partner.
Delays: While we make every effort to meet the estimated delivery times, please understand that occasional delays may occur due to unforeseen circumstances such as weather, transportation issues, or other external factors. We appreciate your patience in such situations.
Shipping Costs and Maintenance Fee:
Shipping Charges: The shipping charges for your order will be calculated and displayed during the checkout process. These charges are determined based on factors such as the size and weight of the products, delivery location, and the selected shipping partner.
Maintenance Fee: Bharatkart reserves the right to charge a maintenance fee to manage shipping fee variations. This fee may be applied to ensure that we can continue to offer competitive shipping rates and a reliable shipping experience for our customers.
Delivery and Receipt:
Recipient Availability: To ensure a successful delivery, please provide accurate delivery information and ensure someone is available to receive the package at the provided address.
Signature Requirement: Some orders may require a signature upon delivery. If you are not available, the courier service may leave a delivery attempt notice for your convenience.
Self-Ship Option:
Customer Responsibility: When selecting the self-ship option, customers take full responsibility for arranging the shipment of their orders. This includes selecting the preferred carrier, scheduling pickup or drop-off, and managing the logistics of the shipment.
Shipping Information:
Shipping Costs: Customers are responsible for all shipping-related costs, including shipping fees and any associated charges. These costs are separate from the product purchase price and are the sole responsibility of the customer.
Packaging:Product packaging is responsibility of seller. Bharatkart does not provide packaging materials or assistance in the packaging process when customers choose the self-ship option.
Delivery and Receipt:
Confirmation of Delivery: Customers using the self-ship option must independently track and confirm the delivery of their orders. Bharatkart is not responsible for any delivery disputes or issues that may arise.
5. Pricing and Availability
We provide availability information for products sold by us on the website, including on each product information page. Dispatch estimates are not guaranteed dispatch times and should not be relied upon as such. As your order is processed, you will be notified by email if any products you ordered are unavailable.
For more details, please review our Pricing Policy and our Availability Guide, both applicable to products ordered from us.
All prices are inclusive of VAT/CST, service tax, GST, duties, and applicable cesses - unless otherwise stated.
6. Taxes
You are responsible for payment of all fees/costs/charges associated with purchasing products from us. You agree to bear any and all applicable taxes, including but not limited to VAT/CST, service tax, GST, duties, and cesses.
7. Health & Safety
By purchasing any product from our Home & Kitchen shop, you acknowledge that you have read and understood our Health & Safety Guidelines.
8. Children
Use of Bharatkart.com is available only to individuals capable of forming a legally binding contract under the Indian Contract Act, 1872. If you are a minor (under 18 years old), you may make purchases only with the involvement of a parent or guardian.
9. Communications
When visiting Bharatkart.com, you communicate with us electronically. You will need to provide a valid phone number while placing an order. We may communicate with you by email, SMS, phone call, posting notices on the website, or any other mode of communication. For contractual purposes, you consent to receive communications including SMS, emails, or phone calls from us regarding your order.
10. Losses
We are not liable for business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure) or any other indirect or consequential loss not reasonably foreseeable to both you and us when a contract for the sale of goods was formed.
11. Alteration or Amendments to the Conditions
We reserve the right to make changes to our policies and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time you order goods from us, unless any change is required by law or government authority (in which case it will apply to previously placed orders). If any condition is deemed invalid, void, or unenforceable, it will be deemed severable and will not affect the validity and enforceability of the remaining conditions.
12. Events beyond Our Control
We are not responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from a cause beyond our reasonable control. This condition does not affect your statutory rights.
13. Waiver
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
14. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of India. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. You and we submit to the exclusive jurisdiction of the courts at Bangalore.
For any inquiries or concerns related to Bharatkart, please visit ourContact Us page on the website.
Disclaimer: In case of any inconsistencies or conflicts, the English version will take precedence over the translation.
Grievance Officer -
In conformity with the regulations outlined in the Information Technology Rules, we hereby furnish the name and contact details of the designated Grievance Officer:
For any inquiries, concerns, or complaints pertaining to the collection or utilization of your personal information in accordance with the specifications of this Privacy Policy, please feel free to contact us at support@bharartkart.com. Your communication will be duly acknowledged and addressed in accordance with our established procedures.